Why Can't I Cancel My Membership Online?

We appreciate the time you invested in trying CompuServe. CompuServe is very interested in why you are canceling and would like the opportunity to speak with you directly. We are committed to creating the best online experience for our members. To achieve this, we must understand your needs or address your concerns. Many of the improvements we've made to our service are based on feedback received from members like you. While we're speaking with you, we can also ensure that the proper account is viewed and closed as you request. This process is done through verification of information on the account.