Children's Privacy

CompuServe is committed to protecting children's online privacy.  That's why we have created a special Children's Privacy Policy and easy-to-use Parental Controls so you can customize your child's online experience.

Only an adult can hold a primary username and only a primary username can open other sub-accounts (in other words a screen name), including a sub-account for a child. If you open a sub-account for a child, remember that a screen name is your child's online identity and e-mail address. If you have or are creating a screen name for your child, please read this privacy policy to understand CompuServe's practices regarding children's online privacy in areas designed for children age 12 and under.

By creating a screen name for your child, you as the parent (primary username) are agreeing to CompuServe's policy and practices. Specifically, you are agreeing to allow CompuServe to use your child's screen name to provide the types of online activities and services described below.

Under our Children's Privacy Policy, CompuServe will:

(1) Limit personal information collection.  The only personal information CompuServe generally has about a sub-account is the screen name of that sub-account.  Your child can use his or her screen name to participate in a variety of interactive features such as e-mail, instant message notes, chat rooms, and forums. When participating in a chat room or forum, a screen name can be seen by others and may be used by the chat room moderator or forum manager to send updates to your child about activities in the chat room or forum.  In addition, the recipient of an e-mail or instant message will see the screen name.

(2) Give parents choices.  For example, if your child visits a CompuServe forum, your child may receive e-mail to his or her screen name about new developments in that forum. In addition, if your child participates in a chat discussion or visits a particular CompuServe channel, your child may receive e-mail letting him or her know about upcoming chat or channel events. If you don't want your child to receive these e-mails, you may go to Mail Controls and block all e-mail or particular e-mail addresses or domains.

(3) Provide parents with access and control over personal information collected from children.  As stated above, the only personal information CompuServe generally has about a child is his or her screen name. If, at any time, you no longer want your child to have a screen name, you may delete it by going to "Keyword: Names."  If you have additional questions regarding your child's use of his or her screen name, you may contact us by phone, e-mail, or postal mail. See below for our contact information.

(4) Take security seriously.  CompuServe takes steps to ensure that the limited personal information collected from children is secure, including limiting the number of people who have physical access to our servers as well as establishing security systems and passwords to guard against unauthorized access.

(5) Partner only with select outside companies when offering additional areas designed for children. For a list of our Kids Partners, please visit Keyword: KidsPartners

Under our Children's Privacy Policy, CompuServe does:

(1) NOT collect more information from children than is reasonably necessary for them to participate in activities.

(2) NOT entice children, by the prospect of a special game, prize or other activity, to provide more information than is reasonably necessary to participate in the activity.

(3) NOT share any personal information about children with third parties. Should CompuServe ever wish to do so, we will get permission from parents first.


For a list of our Kids Partners, please visit Keyword: KidsPartners

If you have any questions about CompuServe's Children's Privacy Policy, you may contact us:

By telephone: 1-888-206-6088

By U.S. mail: Children's Online Privacy
                        P.O. Box 10810
                        Herndon, VA 20170

By e-mail: